Shipping policy

Thank you for shopping at Louisianacreolecandy! We are committed to delivering your order to you as quickly, affordably, and securely as possible. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation.
  • Please note that orders are not processed or shipped on weekends or holidays.

2. Shipping Methods and Rates:

  • We offer several shipping options, including standard, expedited, and express shipping.
  • Shipping rates are calculated based on the weight of your order and your location.
  • You can view the shipping cost for your order during the checkout process before finalizing your purchase.

3. Estimated Delivery Time:

  • Delivery times vary depending on the shipping method selected and your location.
  • Standard shipping typically takes 3-7 business days for domestic orders and 7-14 business days for international orders.
  • Expedited and express shipping options are available for faster delivery.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

5. Shipping Restrictions:

  • We currently ship worldwide.
  • We do not ship to P.O. boxes or APO/FPO addresses.

6. Customs and Import Taxes:

  • Customers are responsible for any customs or import duties and taxes that may apply to their order.
  • We are not responsible for delays due to customs clearance procedures or any additional fees incurred.

7. Shipping Damage or Loss:

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately.
  • We will work with the shipping carrier to file a claim and either replace the damaged items or issue a refund.

8. Returns and Exchanges:

  • Please refer to our Return Policy for information on returning or exchanging items purchased from our store.

9. Contact Us:

  • If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us.